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Return & Refund Policy

If you are not 100% satisfied with your purchase, you can easily get a full refund from us without explaining reasons.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return of products by mail. Customers have 14 days from the date of receive to change your mind and return the items without explaining the reasons. 

To be eligible for a return, products must be in the condition you received them and in the original box and/or packaging. Items to be returned remain unused, undamaged, unwashed, and in original packing with original label.

Customers will only be charged once at most for shipping costs (this includes returns). However, the previously paid shipping and delivery fees are non-refundable. No restocking fee will be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@bioniclight.com

NOTE: Please contact our Customer Service at support@bioniclight.com to get the return address. Refunds for the returned items will be processed in 1-3 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. 

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